Research
Research influences the user experience with data and user insights. It enables evidence-based, human-centered decisions. There area a wide range of tools to help define problems to solve, evaluate solutions, and predict how people will respond to new things. Research can also help you really understand who the "user" is and consider their environment.
About User Research
Learn about the UXD user research team - who we are and what we do.
Hyperscaler Competitive Analysis Access
Request access to the major Hyperscalers
iMovie Video Templates
These iMovie templates that add UXD branding and black out participant names to make sharing our user experience video evidence with stakeholders easier and PII compliant.
New hire resources for Researchers
If you are new to the Research team, browse this folder for information about how to log into tooling, research best practices, and other information
Observer note taking template
A Google form where observers can enter notes for each participant. At the end of the study, observations can be dumped into a Google spreadsheet for further analysis.
Operations
The Operations team supports both designers and researchers by providing tools, finding research participants, and enabling team members to do their best work
Participant recruitment
Learn about participant recruitment for research studies
People Who Do Research Resources
A summary and resources for PWDR (people who do research)
PII best practices
Learn about Red Hat's policies and best practices for handling personal identifiable information about research study participants
PWDR enablement
Learn about how non-researchers can carry out a variety of research activities from basic interviewing skills to usability testing
Qualtrics
Learn about using Qualtrics for creating a variety of surveys, including participant screeners.
Qualtrics URL source tagging tool
Use this tool to quickly add source tags to their survey urls so that Ops can easily see where our participants are coming from.
Questions for Participant Signup, Screeners, and Surveys
This spreadsheet will help researchers from multiple teams align on a standardized way of collecting data.
Red Hat IT and Business Personas
The Red Hat IT and Business Personas were primarily created for Sales and Marketing to better understand our customers and typical IT roles.
Research cost and time estimator
This tool is intended to help estimate participant incentives, total project costs, and length of time needed for recruitment.
Research readout template
Use this template for creating UXD research readout presentations
Research Repository (EnjoyHQ) Enablement Guide
Information for researchers and PWDRs getting started with using the EnjoyHQ research repository
Research study planning template
Use this template to plan your research study
Studies and insights
Find user insights from current and past user research studies
Usability test planning template
Use this template for planning a fully scripted usability testing activity
Usability testing checklist
This checklist provides a good reminder of things to consider when planning a usability test
User discovery activity template
This is a set of templates that are useful for a variety of design-thinking discovery activities
User research debrief template
This Miro board is useful for capturing initial impressions following a user research activity.
UX Recruitment RACI
The RACI chart defines the relative roles and responsibilities of various stakeholders involved with the participant recruitment process
UX Research Process RACI
The RACI chart defines the relative roles and responsibilities of various stakeholders on a UX Research project
UXD research and user engagements
Find a list of completed research studies and other customer engagements here.
UXR naming conventions
Find information about how to name things like study folders on Google Drive, studies, and screener documents
UXR team resources
Find a variety of team resources to help with completing research studies including information about methods and tips for tooling.